Managed IT Services That Drive Results
From 24/7 monitoring to custom software development, we become your complete IT department so you can focus on growing your business.
Audio Video Plus supports restaurants, hospitality groups, retail locations, and commercial teams across North Carolina and South Carolina with managed IT, emergency response, automation, and infrastructure support.
What Our Managed IT Services Include
- 24/7 Network Monitoring: Continuous monitoring with proactive alerting and rapid response for business-critical networks.
- Help Desk Support: Remote and on-site support for staff, workstations, applications, and day-to-day IT issues.
- Remote Management: Patch management, system updates, configuration changes, and policy enforcement without waiting for a site visit.
- Backup and Recovery: Automated backup strategy, recovery planning, and continuity support for operations that cannot afford downtime.
- Emergency IT Response: Rapid support for outages, POS failures, network incidents, and urgent recovery needs.
- Custom Software and Automation: Business software, integrations, AI automation, and workflow improvements for growing teams.
What Businesses Use This Service For
- Managed IT tiers covering help desk, technical support, and senior engineering.
- Emergency IT services for network outages, POS failures, and critical infrastructure incidents.
- Custom software development and AI automation for workflow improvement.
- Coverage across North Carolina and South Carolina with local response teams.
Areas We Serve
- Charlotte
- Raleigh
- Durham
- Greenville
- Columbia
- Charleston
Frequently Asked Questions
- What managed IT services do you provide in North Carolina and South Carolina?
- We provide complete managed IT services across North Carolina and South Carolina including 24/7 network monitoring, help desk support, remote management, automated backups, proactive maintenance, security updates, and monthly reporting. We serve businesses in Charlotte, Raleigh, Durham, Greenville, Columbia, Charleston, and surrounding areas.
- How much do managed IT services cost in NC and SC?
- Our managed IT services are customized based on your business size and needs. We offer flexible monthly plans that include 24/7 monitoring, help desk support, and proactive maintenance. Contact us for a free consultation and custom quote for your North Carolina or South Carolina business.
- Do you offer 24/7 IT support in Charlotte and Raleigh?
- Yes, we provide 24/7 IT support for businesses in Charlotte, Raleigh, Durham, Greensboro, and throughout North Carolina. Our local teams can respond to emergencies quickly, and many issues can be resolved remotely within minutes.
- What is the response time for IT emergencies in South Carolina?
- For IT emergencies in South Carolina, we provide rapid response with local teams in Greenville, Columbia, Charleston, and Spartanburg. Critical issues are addressed immediately via remote support, and on-site technicians can arrive within hours when needed.
- Do you provide IT services for restaurants in NC and SC?
- Yes. We specialize in IT services for restaurants, bars, and hospitality businesses across North Carolina and South Carolina. We handle POS infrastructure, network setup, digital menu boards, security cameras, and ongoing support for high-uptime operations.
- What areas in North Carolina and South Carolina do you serve?
- We provide IT services throughout North Carolina including Charlotte, Raleigh, Durham, Greensboro, Winston-Salem, High Point, Cary, and Apex. In South Carolina, we serve Greenville, Columbia, Charleston, Spartanburg, Mount Pleasant, Summerville, Rock Hill, and Greer.
- Do you support cloud migration for small businesses?
- Yes, we help small and mid-sized businesses migrate to cloud platforms including Microsoft 365, Google Workspace, and cloud-hosted servers. We handle data migration, email transition, user setup, and security configuration. Our team ensures zero data loss and minimal downtime during the switch, and we provide training so your staff is comfortable with the new environment.
- What cybersecurity services do you provide?
- Our cybersecurity services include firewall configuration and management, endpoint protection, email security and phishing prevention, network vulnerability assessments, and security awareness training for your staff. We also implement multi-factor authentication, encrypted backups, and intrusion detection systems to protect your business from evolving threats.
- How quickly do you respond to IT emergencies?
- For critical IT emergencies like network outages or security breaches, we provide immediate remote response, typically within 15-30 minutes. Many issues are resolved remotely without needing an on-site visit. When on-site support is required, our local technicians across NC and SC can arrive within hours. We prioritize issues that impact your ability to process payments or serve customers.
Request a free consultation or call (704) 806-5925.