Managed IT Services That Drive Results
From 24/7 monitoring to custom software development, we become your complete IT department so you can focus on growing your business.
Audio Video Plus supports restaurants, hospitality groups, retail locations, offices, and commercial teams in the Charlotte, North Carolina area with managed IT, emergency response, automation, and infrastructure support.
What Our Managed IT Services Include
- 24/7 Network Monitoring: Continuous monitoring with proactive alerting and rapid response for business-critical networks.
- Help Desk Support: Remote and on-site support for staff, workstations, applications, and day-to-day IT issues.
- Remote Management: Patch management, system updates, configuration changes, and policy enforcement without waiting for a site visit.
- Backup and Recovery: Automated backup strategy, recovery planning, and continuity support for operations that cannot afford downtime.
- Emergency IT Response: Rapid support for outages, POS failures, network incidents, and urgent recovery needs.
- Custom Software and Automation: Business software, integrations, AI automation, and workflow improvements for growing teams.
What Businesses Use This Service For
- Managed IT tiers covering help desk, technical support, and senior engineering.
- Emergency IT services for network outages, POS failures, and critical infrastructure incidents.
- Custom software development and AI automation for workflow improvement.
- Coverage focused on Charlotte and nearby North Carolina communities with local response teams.
Areas We Serve
- Charlotte
- Uptown Charlotte
- South End
- NoDa
- Ballantyne
- Matthews
- Pineville
- Huntersville
- Cornelius
- Davidson
- Concord
- Harrisburg
- Mint Hill
- Indian Trail
- Monroe
- Mooresville
- Gastonia
Frequently Asked Questions
- What managed IT services do you provide in the Charlotte, NC area?
- We provide managed IT services in the Charlotte, NC area including 24/7 network monitoring, help desk support, remote management, automated backups, proactive maintenance, cybersecurity updates, and monthly reporting. Our IT support is focused on Charlotte and nearby North Carolina communities.
- How much do managed IT services cost in Charlotte?
- Managed IT pricing depends on business size, users, devices, compliance needs, and support coverage. We offer flexible monthly plans for Charlotte-area businesses that include monitoring, help desk support, maintenance, cybersecurity, and backup oversight.
- Do you offer 24/7 IT support in Charlotte?
- Yes, we provide 24/7 IT support for managed clients in Charlotte and nearby North Carolina areas. Many issues can be resolved remotely within minutes, and on-site support is available across the Charlotte metro when needed.
- What is the response time for IT emergencies in the Charlotte area?
- For critical IT emergencies in the Charlotte area, we start with immediate remote response and dispatch on-site support when the issue requires hands-on work. Managed clients receive priority response for outages, POS failures, network incidents, and security events.
- Do you provide IT services for restaurants in Charlotte?
- Yes. We specialize in IT services for restaurants, bars, and hospitality businesses in the Charlotte area. We handle POS infrastructure, network setup, digital menu boards, security cameras, and ongoing support for high-uptime operations.
- What Charlotte-area communities do you serve for IT support?
- Our managed IT services are focused on Charlotte and nearby North Carolina communities including Uptown, South End, NoDa, Ballantyne, Matthews, Pineville, Huntersville, Cornelius, Davidson, Concord, Harrisburg, Mint Hill, Indian Trail, Monroe, Mooresville, and Gastonia.
- Do you support cloud migration for small businesses?
- Yes, we help small and mid-sized businesses migrate to cloud platforms including Microsoft 365, Google Workspace, and cloud-hosted servers. We handle data migration, email transition, user setup, and security configuration. Our team ensures zero data loss and minimal downtime during the switch, and we provide training so your staff is comfortable with the new environment.
- What cybersecurity services do you provide?
- Our cybersecurity services include firewall configuration and management, endpoint protection, email security and phishing prevention, network vulnerability assessments, and security awareness training for your staff. We also implement multi-factor authentication, encrypted backups, and intrusion detection systems to protect your business from evolving threats.
- How quickly do you respond to IT emergencies?
- For critical IT emergencies like network outages or security breaches, we provide immediate remote response, typically within 15-30 minutes. Many issues are resolved remotely without needing an on-site visit. When on-site support is required, our Charlotte-area technicians can arrive within hours. We prioritize issues that impact your ability to process payments or serve customers.
Request a free consultation or call (704) 806-5925.